Testimonials

I like the personal touch and always very responsive and keeps me updated on all changes. the cleaning is of a great standard and checked all the time. Top Class thanks.

Consistency of staff, quality of work carried out and continual support by the management.

Customer focused with an ability to listen.

A highly professional service with a personal touch.

Our current cleaner goes above and beyond with her service to us, she is very efficient and nothing is too much trouble.

We originally contacted Jayne and her team at ServiceMaster to cover a long term sickness of one of our employees.  We were extremely pleased with the service and quality and continue to use them to cover for all staff absences and shortages.
They provide a professional, efficient and reliable service with extremely helpful staff.  We would highly recommend them!

I have just received an email from our office staff that would like me to contact you regarding the excellent work that David has carried out and is still carrying out today.

"I noticed David in a few different locations today doing a fantastic deep cleaning of all desks, chairs, kitchen utilities as well as all touch points that Covid would be laying in wait to spread. He has been here since very early and is still here now. He hasn't been here before but It would be nice to show out appreciation for his efforts by contacting his employers."

Jayne’s company Servicemaster has held the cleaning contract for the practice since May 2005. She took over the contract at a very difficult time due to us having to break our contract with our previous contractor, with immediate effect. When I telephoned Jayne and explained our situation, she made arrangements for staff to attend the premises within 24 hours and therefore ensured minimum disruption to the practice during a potentially difficult period.

Since that time I have watched her company expand due to the dedication and hard work of Jayne and her team. She regularly calls to inspect the premises and is always at the end of the phone should any problems arise. This attention to detail is very important to me as a customer and we are very satisfied with the level of service she provides.

I would like to wish her every success for the future and look forward to hearing that her company continues to flourish.

“Our practise underwent a large phased building development, and the practise decided to put the cleaning contract out to tender. Out of all the interested parties, ServiceMaster Clean were clearly the company that stood out and subsequently they were chosen.

As the building development was phased this proved extremely difficult in keeping the practise clean due to the dust and mess from the contractors, who were still on site for a further 7 months. During this time ServiceMaster Clean provided an excellent standard which has been maintained throughout their time with us. ServiceMaster Clean have always provided a private and personal service and they are highly recommended by our practise. ”

Very professional service. All cleaning carried out to a very high standard. Always willing to help. Friendly staff and management who are always punctual and reliable.

Thank you for yours and your teams efforts last week, they certainly contributed to a positive visit from our Board of Directors. They always focus on the locker rooms as he requires a high standard for the employees, he was definitely happy with what he seen.

Staff are very friendly and helpful. Cleaning excellent and Angela very helpful if we have a problem.

The Staff are very helpful, always ready to do that little bit extra when asked, areas are kept clean and tidy, the supervisor is always prepared to meet with me when asked. Service is very good

Since returning to having ServiceMaster as our office & service areas cleaning provider, {we} have found the standards achieved by our Servicemaster cleaning team to exceed our expectations! The friendly team of cleaners take pride in their work and provide us with an excellent service. Thank-you

Our business premises is approx 40,000 sq ft with 4 large office areas,12 private offices, meeting rooms, canteen /kitchen facilities and 8 toilet/shower rooms. Prior to using ServiceMaster’s services all cleaning was carried out in house but due to the building type and facilities there was always numerous complaints in house about its state.

The business decided to out source the cleaning duties and I was tasked with finding a supplier that could offer the service we required and be competively priced, I spoke to various companies but only one stood out through its professionalism and that was ServiceMaster Swansea.

ServiceMaster have proven to be an outstanding supplier and Jayne the Managing Director would go that extra mile to please, the standard of cleaning is exceptional, the cleaning staff are very helpful, trustworthy and conscientious and are a pleasure to work alongside.

I would recommend any business that is looking to outsource its cleaning duties to get in touch with ServiceMaster as I am sure they will provide them with the same exceptional service as they provide us.

“Our company is located within a large industrial unit and is continually expanding. Jayne Gethin and her team have been nothing if not flexible to these changes. Always approachable, I know that I can contact the team at any time with a problem or request and I am confident that the solutions will be timely, cost effective and provide the best for our company. Our cleaner is lovely; hard working, personable and always ensures that our office space is cleaned to the highest standards. I would recommend ServiceMaster to other local companies.”

We have a great customer/ supplier relationship where communication is key to a successful collaboration.
We have regular meetings, audits and phone discussions where feedback is taken on board, building a healthy foundation whereby both customer and supplier are content.
We look forward to many more years working with you!

Just to let you know, and to offer my thanks to all your staff who
attended during the concert.

As you are probably aware the concert was a great success for us, and
part of that success was down to the efficiency of your staff, we
received no complaints whatsoever with regard cleaning and servicing of
the toilet areas.

Please could you pass on my thanks to all of your operatives as they did
a fantastic job.

Hard working friendly staff quick response to all requests

Friendly and co-operative staff, any issues are sorted out immediately and excellent standard of work 
Thanks you all for your efforts

I find Service Master very easy to deal with. If there is a problem they are on it straight away and ensure that it is rectified ASAP. They communicate well and provide a personal touch. They always try keep their costs to a minimum.

A Little over 5 years ago we moved into a new, purpose build Health Centre. Jayne was invited along to provide me with a quotation for the cleaning contract. Not only was I impressed by the services provided by ServiceMaster, but also the professionalism and 'nothing would be too much trouble' approach I felt.
Needless to say, 5 years on Jayne and her team continue to provide all our cleaning services to the highest standard. When ever an issue has arisen, no matter how small, they are resolved swiftly thanks to the great working relationship we have.
As we are frequently complimented on how great the premises looks; which is largely down to the team at ServiceMaster, I would have no hesitations in recommending Jayne and the ServiceMaster team to anyone.

Tarnya is our regular cleaner and her work is always to a very high standard, on the odd occasion that Tarnya is not with us, Lianne [Contracts Manager] will call or email to let us know we have a replacement and check that we are happy with the arrangements. All in all, two very good people to work with.

I would like to mention how excellent our cleaners, Wendy and Lauren are, not just how conscientious and hard working they are but also how pleasant and helpful they always are with everyone. They are really highly thought of here and that reflects well on ServiceMaster as a whole. We are still as happy with the service we receive now as we did back in 2006! We look forward to working with each other for years to come.

A good job done, good communication and a friendly approach.

- High standard of cleaning.
- Professional and friendly staff.
- Thorough cleaning and regular supervisor monitoring of the level of cleaning.
- Efficiency with providing additional quotations for one off jobs.
- Efficiency with accounts related queries - dealt with in a timely and professional manner.

We are very pleased by the cleaning provided by carol [our cleaning operative] as she does a good job in a short period of time, she is always cheerful and will do any job asked of her.

Sharon [contracts manager] always keeps in regular contact to ensure any concerns are dealt with swiftly. Angela [Cleaning Operative] is hard working and friendly.

Friendly, professional and cost effective. Service Master personnel go the extra mile in order to ensure that their service remains first class.

Unlike other cleaning companies, when Service Master win your business, they continuously deliver an excellent service week after week, year after year. They simply make it happen seamlessly without any fuss.

“Just wanted to send a quick email to say how pleased we are with the cleaning service we are now receiving. We are communicating with Ann the cleaner using the communication log which is very useful. Many thanks to you and also Ann”

“I would like to thank both yourself and your colleagues who helped us when we had visitors from the Welsh Assembly come to the building. We are very thankful for all your hard work in cleaning the building and making sure every room was spotless. There were several comments made from both staff members and visitors regarding how clean the rooms were.”

I was very pleased with the service provided. We needed a cleaning service for our office for a few months. Jayne and her team in Swansea were very professional and gave a very good service. I would defiantly use ServiceMaster again.